Call Center Scheduler-DC
Williams-Sonoma, Inc.
- Company OverviewSince it was founded in 1956, Williams-Sonoma has grown from Chuck Williams' single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm.
That growth continues today.
Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world.
The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly.
If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization is just the place for you.
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters.
That's why we work hard to support the community, including the institutions that are important to our employees, such as St.
Jude Childrens' Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.
Position Overview:
Work in fast-paced, call center environment, scheduling and assisting customers with home delivery of their order(s).
Handle high-volume of inbound and outbound calls, and provide support in other call-center/customer service capacities.
Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience.
Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed.
Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions.
MINIMUM
Qualifications:
Detail oriented with ability to multitask and problem solve in order to effectively deal with internal and external customers.
Strong telephone etiquette and written/verbal communication skills.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service.
Must be able to communicate with many customers each day, maintaining composure under workload and pressure.
Computer literate with working knowledge of MS Excel and Outlook.
Availability to work a full-time schedule including nights, weekends and holidays.
Williams-Sonoma, Inc.
promotes a drug-free work environment and is an Equal Opportunity Employer.
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
Apply NowRefer to a FriendSalary:
$12.
92 - $19.
86.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Company OverviewSince it was founded in 1956, Williams-Sonoma has grown from Chuck Williams' single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm.
That growth continues today.
Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world.
The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly.
If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization is just the place for you.
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters.
That's why we work hard to support the community, including the institutions that are important to our employees, such as St.
Jude Childrens' Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.
Position Overview:
Work in fast-paced, call center environment, scheduling and assisting customers with home delivery of their order(s).
Handle high-volume of inbound and outbound calls, and provide support in other call-center/customer service capacities.
Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience.
Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed.
Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions.
MINIMUM
Qualifications:
Detail oriented with ability to multitask and problem solve in order to effectively deal with internal and external customers.
Strong telephone etiquette and written/verbal communication skills.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service.
Must be able to communicate with many customers each day, maintaining composure under workload and pressure.
Computer literate with working knowledge of MS Excel and Outlook.
Availability to work a full-time schedule including nights, weekends and holidays.
Williams-Sonoma, Inc.
promotes a drug-free work environment and is an Equal Opportunity Employer.
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
Apply NowRefer to a FriendSalary:
$12.
92 - $19.
86.
Estimated Salary: $20 to $28 per hour based on qualifications.
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