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Senior Logistics Manager

Position Description
The Senior Logistics Manager will be responsible for achieving the overall performance goals for productivity, cost, quality, of a dedicated on site white glove home delivery service.
The Senior Logistics Manager will support key activities such as:
Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.
Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.
Develop and achieve agreed budget, revenue and profit (P&L) for site.
Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.
Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.
Manage, monitor daily loadout and dispatch processes for home delivery teams daily.
Background/Experience
At least 3 years management experience in a 3PL or home delivery environment.
Knowledge of computerized transportation systems.
Ability to work a flexible schedule to meet business needs.
Requirements
Bachelor's degree in Business, Logistics, Organizational Development, Transportation or related field or equivalent work experience is required
A minimum of 5 (five) years Transportation/Logistics experience required
A minimum of 3 (three) years supervisory experience required
A minimum of 2 (two) years P and L responsibility required
Advanced Level Skills in MS Word such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text
Advanced Level Skills in MS Excel such as working with formulas, data tables, pivot Charts, queries, custom functions, data management and analysis
Advanced Level Skills in MS Power Point such as inserting charts, graphs and tables, animation and multimedia, customizing slide shows with hyperlinks, drawing and working with objects, speaker notes and meeting notes, and advanced presentation features
Experience with ground transportation operations including DOT, OSHA and all related safety regulations
ADDITIONAL REQUIREMENTS:
Must possess exceptional communication, interpersonal, problem solving and customer service skills
Ability to effectively manage profit and loss statements is necessary
Capable of interacting effectively with all levels of personnel in a fast paced just-in-time cross dock delivery environment
Some Business Development experience preferred
Knowledge of shipping, receiving or transportation preferred
Responsibilities
Management of one or more customer accounts, lifecycle, and extending existing products where feasible, safety issues, profit and loss responsibility, directing the assessment, development, launch and continuous improvement activities related to specific business or product category, and day-to-day customer interface and operation of on-site manager
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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