Home Delivery Concierge

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.
The Wayfair Home Delivery department is looking to add a Home Delivery Specialist to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by working with our customers to make sure that our delivery experience is the best it can be.
Our Home Delivery Specialist interface with customers and customer support teams to answer questions, scheduled deliveries, and to keep everything at your terminal flowing smoothly.
What you will do:
Delight Customers while resolving questions/issues over the phone
Execute outbound customer phone calls to schedule or confirm delivery appointments
Update all Wayfair Systems with any order changes that might come your way
Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible
Support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs
Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
Most of your time will be spent in a typical office/call center environment, but you may occasionally be asked to help in the warehouse or handle small parcel items that ship with UPS or FedEx.
Who you are:
BA/BS, with a strong academic record
Strong written and verbal communication skills
Customer Centric approach
Well organized and detail oriented
Comfort with Microsoft office suite and learning new technologies
Proactive in identifying opportunities for improvement and driving solutions
Experienced in Logistics, Transportation and/or Customer Service
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and dà cor across all styles and price points. The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, your home for affordable modern design
DwellStudio, a design house with a decidedly modern vibe
Birch Lane, a collection of classic furnishings and timeless home dà cor
Wayfair generated $3.4 billion in net revenue for full year 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

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